Troubleshooting
Where should the Pebble be placed?
How long does the battery last on one charge?
Both Pebble and the Base last one night on a full battery. For regular use keep the Base unit plugged into the wall, and the Pebble connected to the Base unit using the USB cable.
There is a blue light flashing on the Pebble
Looks like the bluetooth connection between the Pebble and Base is broken. To reestablish the connection, follow these steps: Make sure your cellphone or any other Bluetooth enabled devices are away from the Pebble and Base. 1. Turn the Base and ...
Manual inflation test using Bluetooth button
You can manually test for an inflation and deflation to confirm the correct setup. Turn the Pebble and Base ON, each showing a solid white light. Press and release (do not hold) the Bluetooth button. You will see a quick white blinking light on the ...
Pump activates but there is no motion in the Pillow Insert?
Please perform these two steps to determine which part is causing the issue: 1. Check for airflow from the Base unit. Wiggle the tube left and right and gently pull off the nozzle on the Base. Press the the Bluetooth button on the Pebble to activate ...
Is Nora's snore detection adjustable?
Yes! Whether you are a light or heavy sleeper, you can adjust Nora’s sensitivity so that it reacts to lighter or heavier snores in a timely manner. The ideal setup is for Nora to detect snoring before and gently nudges the snorer before their snoring ...
How do I start the night with a delayed start?
To set Smart Nora on a 30-minute delay: Hold the ON/OFF button on the Pebble for 3 seconds. The light on the pebble will show a pulsating white light for 30 minutes. Smart Nora will wait 30 minutes before detecting snores. This will allow you to ...
Can I order replacement parts?
Yes. we got you covered! For lost or damaged parts, simply send an email to support@smartnora.com and we can assist you.
There is a red flashing light on the Pebble or the Base
Looks like we are low on juice? A red light flashing on either end of the Pebble or Base indicates that the device is low on battery and will not turn on. If the Base is flashing red, plug it into the power source. If the Pebble is flashing red, ...
The Pillow Insert is hurting my neck.
If the motion from the Pillow Insert is hurting your neck when it's inflated, you can easily change the switch to adjust its height from high to medium (or to the lowest setting). Nora Nora Gen 2
How do I reset Smart Nora?
Using a paperclip, press the small reset button housed with the Pebble (located between the Lock switch and the Bluetooth button) and the Base Unit (located below the air nozzle).
Is Smart Nora slowly moving my pillow all night long?
No. Smart Nora only activates when you are about to start snoring loud enough to wake up your partner.