In order to be eligible to return your Smart Nora, you must contact us via email within calandar 30 days of receiving your Smart Nora. Returns will not be accepted beyond this time.
To return your Smart Nora,
please email us at a firstname.lastname@example.org
- Once you've requested a return, we will send you a pre-paid return shipping label that you can affix to your Smart Nora and return to us within 14 days of receiving your shipping label.
- It will generally take 7-10 business days for your Smart Nora unit to be returned to our warehouse. Once it's been received and the verification process completed, the refund will be issued.
- Please allow 7-14 business days for your account to be properly credited.