All Smart Nora units are brand new units unless specifically identified upon ordering as being one of our "Refurbished to New" products.
We’re excited to launch our *Refurbished to New program.* Let’s reduce plastic and green house emissions in consumer electronics.
*What is a Refurbish to New unit?*
We only use units that are returned to us in brand new condition and give them continued use by fully sanitized and repacked with newly printed package and user manuals.
*Why is this better for the environment?*
We offer this program only in North America where we have enough returned units in brand new condition. This way, we avoid shipping units cross continents and do not re-produce unnecessary plastics.
This program also allows us to proudly support manufacturing sector right here at home in Canada.
If you notice any issues with your Smart Nora, regardless of New or "Refurbished to New" please don't hesitate to let us know and we'll take care of it.
NOTE: We’ve received feedback that customs officials are opening some Smart Nora packages for inspection. This is a common safety practice and is beyond our control, unfortunately. We apologize if the customs officials did not repack your unit in the same orderly manner as originally packaged by us.