All Smart Nora units are brand new units. We do not sell or ship refurbished units to our customers. To that note, we’ve received feedback that customs officials are opening some Smart Nora packages for inspection. This is a common safety practice and is beyond our control, unfortunately. We apologize if the customs officials did not repack your unit in the same orderly manner as originally packaged by us.
If you notice any issues with your Smart Nora, please don't hesitate to let us know and we'll take care of it.